Why Amazon Hub?
Convenient
Pick up your Amazon parcels from a location near you. Pickup is easy - just use the code we'll send you.
Secure
Rest assured your parcel is safe until you can pick it up when you have it delivered to a trusted Amazon location.
Flexible
Pick up your parcels on your terms. Choose from thousands of locations and never miss a delivery again.
Amazon Hub offers a variety of
pickup options for your parcels.
Amazon Hub Locker
Locker is a secure, self-service kiosk where you can pick up your Amazon parcels when it’s convenient for you. Lockers are located near or in supermarkets, convenience stores, train stations and other nearby locations.
Amazon Hub Counter
Counter is an assisted pickup service for your Amazon parcels. You can pick up your parcels from nearby retail locations like convenience stores and supermarkets, adding more choice and convenience for you.
How it works
1. Find & Save
Enter a location above to find a Locker or Counter near you and add it to your address book.
2. Checkout
Shop on Amazon and select a Locker or Counter location as your delivery address during checkout.
3. Pick Up
After receiving your pickup barcode, go to the Locker or Counter location and collect your parcel.
Hear from our customers
"The service was brilliant. I will definitely use again if I can't be at home for the delivery."
"Quick process and I like the idea that as soon as you have either scanned or entered your code, a door opens ready for you to get your goods."
"It's very convenient to pick up parcels while shopping, plus its perfect for keeping gifts a surprise."
Frequently Asked Questions
COVID-19 information
For your safety and the safety of others, please wear a face mask at all times, practice social distancing and wash your hands frequently. Once you arrive, have your pickup confirmation email with the barcode ready to help reduce contact with staff and surfaces. For the latest guidance on COVID-19, please visit The World Health Organization’s website here.
What is Amazon Hub?
Amazon Hub is a worldwide network of secure pickup locations for your Amazon parcels. Instead of choosing home delivery when you order, you can ship to a nearby Amazon Locker or Counter location and pick up your Amazon order when it’s convenient for you.
What is the difference between Locker and Counter?
Lockers are self-service kiosks where you can pick up your Amazon parcels. Some Locker locations are accessible 24 hours a day, so you can pick up your parcel anytime. Counter provides an assisted pickup option inside retail locations such as convenience stores or supermarkets, where you can pick up your Amazon parcels from a store associate.
Is there a cost to use Amazon Hub?
There is no additional cost to use Locker or Counter.
For your safety and the safety of others, please wear a face mask at all times, practice social distancing and wash your hands frequently. Once you arrive, have your pickup confirmation email with the barcode ready to help reduce contact with staff and surfaces. For the latest guidance on COVID-19, please visit The World Health Organization’s website here.
What is Amazon Hub?
Amazon Hub is a worldwide network of secure pickup locations for your Amazon parcels. Instead of choosing home delivery when you order, you can ship to a nearby Amazon Locker or Counter location and pick up your Amazon order when it’s convenient for you.
What is the difference between Locker and Counter?
Lockers are self-service kiosks where you can pick up your Amazon parcels. Some Locker locations are accessible 24 hours a day, so you can pick up your parcel anytime. Counter provides an assisted pickup option inside retail locations such as convenience stores or supermarkets, where you can pick up your Amazon parcels from a store associate.
Is there a cost to use Amazon Hub?
There is no additional cost to use Locker or Counter.
How do I place an order and pick up from Amazon Hub Locker or Counter?
There are two ways to select an Amazon Hub location: 1) Enter an address, zip code or landmark in the search field above to find a location near you and add it to your address book. 2) Search for a location under the shipping address section at checkout.
When you’re ready to place an order, select the Amazon Hub location as your shipping address. Once your parcel has been delivered, we will send you a confirmation email with a barcode. Simply visit your selected Locker or Counter to pick up your parcel. Once you arrive, have your pickup confirmation email with the barcode ready. At Locker, you will scan the barcode yourself; at Counter the store assistant will scan it before handing you your package. There’s no need to present an ID when you pick up.
Can I return items to an Amazon Hub Locker or Counter?
Yes, certain items can be returned to participating Lockers and Counters. Visit amazon.co.uk/returns to start the process and find a returns location nearest you.
How long do I have to pick up my Amazon Hub Locker or Counter parcel?
You have 3 calendar days to pick up your parcel from a Locker and 7 calendar days to pick up your parcel from a Counter. If you're not able to pick up your parcel within this time frame, we’ll automatically return it for you and send you a refund.
There are two ways to select an Amazon Hub location: 1) Enter an address, zip code or landmark in the search field above to find a location near you and add it to your address book. 2) Search for a location under the shipping address section at checkout.
When you’re ready to place an order, select the Amazon Hub location as your shipping address. Once your parcel has been delivered, we will send you a confirmation email with a barcode. Simply visit your selected Locker or Counter to pick up your parcel. Once you arrive, have your pickup confirmation email with the barcode ready. At Locker, you will scan the barcode yourself; at Counter the store assistant will scan it before handing you your package. There’s no need to present an ID when you pick up.
Can I return items to an Amazon Hub Locker or Counter?
Yes, certain items can be returned to participating Lockers and Counters. Visit amazon.co.uk/returns to start the process and find a returns location nearest you.
How long do I have to pick up my Amazon Hub Locker or Counter parcel?
You have 3 calendar days to pick up your parcel from a Locker and 7 calendar days to pick up your parcel from a Counter. If you're not able to pick up your parcel within this time frame, we’ll automatically return it for you and send you a refund.
Are there any restrictions on items than can be delivered to an Amazon Hub Locker or Counter?
Most items sold by Amazon are eligible for delivery to an Amazon Hub location. There are some specific limitations on items that require special handling, exceed weight or size limitations or contain hazardous materials. A full list of eligibility guidelines is available here. During check out any ineligible items will be flagged and you will not be able to select Amazon Hub for pick up of these items.
Can I have someone else pick up my Amazon Hub Locker or Counter parcel?
Yes. If you want someone else to pick up your parcel from a Locker or Counter, simply forward the pickup confirmation email with the barcode to that person.
Who do I contact if I need help with my Amazon Hub Locker or Counter pickup?
Please contact customer service here.
Most items sold by Amazon are eligible for delivery to an Amazon Hub location. There are some specific limitations on items that require special handling, exceed weight or size limitations or contain hazardous materials. A full list of eligibility guidelines is available here. During check out any ineligible items will be flagged and you will not be able to select Amazon Hub for pick up of these items.
Can I have someone else pick up my Amazon Hub Locker or Counter parcel?
Yes. If you want someone else to pick up your parcel from a Locker or Counter, simply forward the pickup confirmation email with the barcode to that person.
Who do I contact if I need help with my Amazon Hub Locker or Counter pickup?
Please contact customer service here.
