I would like to make a point by stating that the jacket itself is of a lovely quality, although it has a couple of bald patches, but they are hardly visible.
But the service I received from Faux was less than bad. When it came to returning the jacket because it did not fit over my chest, they were not only slow in dealing with my request, but also rude in their answers. In my e-mails to them I dared mentioning, the ill fit, the bald patches and that I found it rather strange to ship an item, that costs nearly 200 GBP, around Europe in what can only be discribed as a black bin-liner (not only I noticed that, but also a couple of my colleagues who were present when the packet arrived) and this got me a telling off that they basically never had any such complaint before. This was worded in a way that made me reconsider any wish to buy other products from this company. I would strongly reconsider my attitude towards customers if I was Faux.
As I said, the item itself was lovely and if it had fitted me, I probably would not even have thought about the minor faults twice. But they way the return was handled left me wondering about the customer experience here.
Really useful stylish jacket with soft warm "fur", and the hood is so generous I could probably survive a snowstorm wearing this! The slight swing to the cut is a nice feature. The small is a good fit for a 10, still leaving room for a bulky sweater. Fast delivery, plus I found the company extremely helpful with queries (contacting them directly via their website).
I've had my jacket for a week now. Unfortunately, I've not been anywhere nice enough to wear it! It's amazing. Extremely well made and looks very stylish. It fits perfectly, looks great secured with just two clips and also really snug with the top one done up. The hood hangs comfortably too. I'm absolutely delighted with it...I'd recommended it to anyone!
Received this coat today, my eyes lit up as soon as I took it out of the packaging. It's fits true to size and the faux fur feels absolutely amazing! Beautifully made and lined. When on it feels so cosy and the hood is nice and big. Can't wait to wear it now, will defiantly keep the cold out. Don't hesitate to buy, amazing coat!