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rock-original

rock-original is committed to providing each customer with the highest standard of customer service.
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


A to Z Guarantee

Place and pay for your Marketplace order through Amazon.co.uk and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt. Read more

Legal warranty

About Marketplace Dispatch & Delivery

What are the delivery rates for Marketplace orders?

Delivery rates for some items sold by Sellers may differ. Please check the delivery charges before you click the final Place your order button on the checkout page.

Any Express or Expedited Delivery from Marketplace Sellers is a separate service from the "Express Delivery" and "Expedited Delivery" options offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.

As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.

What are the delivery times?

Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following timeframes:

  • UK: 1 - 15 business days.
  • Europe: 3 - 18 business days.
  • US and Rest of World: 7 - 23 business days.

If you don't receive your order after this time, contact your Seller and let them know. For Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.

Delivery Policies

Unless noted otherwise in the ordering pipeline, rock-original dispatches all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

rock-original values the privacy of your personal data.


Tax Information

Prices are displayed inclusive of any applicable VAT.

To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, Search Amazon Help.

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