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Thank-you for looking at our items. We are open for queries and advice 9am to 3pm weekdays and 10am to 12 noon on Saturday. We will be closed all public holidays but we will answer any queries the next working day. We pride ourselves on fast dispatch and quality, but minimal packaging. If your order is a gift, please let us know and we will exclude any price details from your package. If you need to return something, full details will be provided when a return is opened, please see your Amazon p... Thank-you for looking at our items. We are open for queries and advice 9am to 3pm weekdays and 10am to 12 noon on Saturday. We will be closed all public holidays but we will answer any queries the next working day. We pride ourselves on fast dispatch and quality, but minimal packaging. If your order is a gift, please let us know and we will exclude any price details from your package. If you need to return something, full details will be provided when a return is opened, please see your Amazon purchases page for details, yellow button on the right, level with your order details. Read more Read less
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30 days90 days12 monthsLifetime
Positive 90% 94% 96% 97%
Neutral 0% 2% 1% 1%
Negative 10% 4% 2% 2%
Count21522032,863

Returns – right of withdrawal

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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


A to Z Guarantee

Place and pay for your Marketplace order through Amazon.co.uk and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt. Read more

Legal warranty



Vivana-UK Delivery Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Delivery Policies

We try to dispatch orders the same day wherever possible.  If you require priority dispatch and guaranteed same day dispatch, please use the Expediated Service selection during checkout.

 


Privacy and Security

Seller's Privacy Policy

We keep your order details on file for purposes of financial record-keeping.  We will not contact you outside Amazon or pass your details onto a third party.  All data is encrypted.  We do not offer a newsletter or subscriber email service to Amazon customers.


Tax Information

Prices are displayed inclusive of any applicable VAT.

To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, Search Amazon Help.

Gift Wrap

We currently do not offer any gift-wrapping service.

Gift Message

We currently do not offer any message service at the moment, however the sales information we provide in your order does not contain price paid, only addressee, the name of the item purchased and our contact details should a problem arise.  We find this is suitable for any items sent to others as gifts.


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