Top critical review
Returning as it just doesn't work as it should. Cameras keep going off line all at once.
6 December 2018
In my own opinion, this is a flawed product that needs a lot of rework before it should be on the market. I've spent a lot of time trying to get my 4-camera Arlo Pro 2 system up and running and I've now given up. The main problem is that all of the cameras work fine for perhaps 1-2 days and then they simply go off-line and nothing can make them come back on-line again, other than reinstalling the entire system from scratch. It's simply not feasible to keep taking the cameras down every couple of days so they can re-sync with the base station. I bought this product to work - not as a permanent hobby to have to keep playing with and tweaking so that it stays functional.
I'm highly IT literate - it's my job - and I've spent a lot of time with Arlo support trying to get the thing working. But it doesn't deliver the goods, I'm afraid. When all the cameras go offline, they stay offline and the only effective treatment is a full reinstall that only keeps them working for a couple of days at most.
I've also bought a load of accessories and they will also be going back, as they're no use to me whatsoever. My advice if you are considering buying this product is to make sure it works in situ first, before splashing out on mounts and drilling holes in your walls.
In the hope this might help others who are considering buying this product, here are the details of my set-up at home. If the product doesn't work for me, then I would urge you to be cautious about whether it will work for you with a similar arrangement:
Router - BT SmartHub. Did full factory reset as part of attempts to get the system working. Effective for 1-2 days only.
Internet Speed - Upload 9Mbps, Download 33 Mbps.
Other devices on router - Arlo 2 Base Station on LAN port 1; Vodafone Sure Signal on LAN part 2; Devolo power line wifi range extenders on Port 3; Nothing on LAN port 4.
Number of devices on network - maximum of 6 at any one time; the only bandwidth-hungry device is the BT TV box, connected via the Devolo extenders.
When did cameras go offline - at random times, no relationship to use of any other devices on the network.
Distance of cameras from the Base Station - significantly less than 60 feet. All cameras have a line of sight to the base station, which is situated near a single-glazed window. Arlo claim a maximum range of 300 feet, so I'm less than 20% of the range they claim is possible.
Checked for IP clashes, tried moving the base station etc etc. Can't alter the QoS settings on a BT Smart Hub. Not prepared to use a DMZ for security reasons.
So, please be cautious if you're considering investing in this product. In my view, the technology isn't ready for the market yet - although plenty of others disagree with me, based on reviews. In the meantime, I'll be investing in a wired system that I have greater confidence in it working.