Top critical review
Well designed premium laptop...but, buyer beware
12 August 2018
I was making the switch back to Windows after using the same Macbook Air for the past five years. After reading several reviews I decided that based on what I was looking for in a laptop (light, compact, for video and photo editing, GIS work, and light gaming), the XPS 13 was my best bet.
I really wanted to like this laptop. There is certainly a lot to like. The design is excellent, the screen is sharp and the matte finish makes for easy viewing in most lighting conditions, and the battery life was above average (at first).
...However, within a few days I started noticing troubling issues. The fan would run at full speed for extended periods when the laptop was connected to power even with no applications open. I installed a system monitor and found that the CPU was registering temperatures of 90-100 degrees C, (again, with no applications running). Within a week, the battery life went from 9-10 hours of moderate use on a single charge to less than 6. Finally, after less than two weeks, the system died entirely and would no longer power on. It's a shame that an otherwise excellent experience was ruined by what I can only assume is extremely poor quality control.
While I could have sent it in for repairs, in my opinion, a defect that critical on a £1000+ machine is unacceptable. I returned the laptop and will be looking at other options. I do not expect to purchase any products from Dell in the future.