Top critical review
When it works, it's amazing. When it doesn't, you'll tear your hair out
6 August 2017
Initially, I ran this with both PS3 and PS4 on a Windows 7 machine. ASMedia USB, quick driver install, and OBS picked it up immediately. It dropped no frames, sound was perfect. It was everything I'd needed. Then I upgraded to a brand spanking new Ryzen machine (which is only supported by Windows 10, thanks Microsoft!) and the problems started.
I've spent the past two days repeatedly rolling back the system restore because as soon as you shutdown an ASMedia USB having Windows 10 machine, it refuses to boot back up because of the AVerMedia driver required to access the Live Gamer Extreme's signals. It does say on AVerMedia's website that Windows 10 32/64 bit is supported. I ran the USB checking software and was told my machine was compatible. I managed to boot into Windows following a restart ONCE, and could not replicate that outcome again. Every other time it refused to boot. I've, no hyperbole, wasted around 20 solid hours trying to fix this issue.
I'm having to send this back, which is very disappointing as not only did it provide everything I needed, but I got it for less than £100. I will be getting one of the lesser models, none of which offer 60fps, but can run without requiring drivers.
Having found out that my board's (Gigabyte AX370 Gaming 5, F7 BIOS) USB controllers were "incompatible," I purchased an Inateck PCI-E USB3.0 card which has a Fresco controller under AverMedia's advice. AverMedia gave me the most up to date drivers which had been confirmed compatible. I then bought a second LGX unit, now foolishly believing that my problems would be solved. HAH.
I spent almost 2 weeks in what was easily one of the most difficult CS discussions with a foreign centre I've experienced to date. They initially wanted me to log into Skype at 9am, or at least 9am Taiwan time, which if you didn't know is 1am UK time. Trying to explain to them that this was simply impossible resulted in being implored to try as there's no other way to fix my problems.
When I eventually found the time to screw up my sleep schedule, they took control of my system and reinstalled the exact same thing I installed and then rebooted. I'd already told them numerous times that rebooting doesn't work as Windows fails to load. Clearly I don't know how to troubleshoot. Wink wink. In the end, the CS rep needed showing how to disable a startup process, so that was fun.
After further information on how to do their job and lots of prompting, they then decided they'd need to try and replicate the issue with their own Ryzen system. Obviously they could not replicate the issue, and since it worked on their Ryzen system (I have no idea if it was even the same setup as mine, so that's great troubleshooting on their end!!) they simply cannot resolve it and recommended I return the unit. Again. So much for capable technical support, eh?
I suspect there's an issue with the driver and USB power, as whenever the LGX driver is installed and Windows attempts to boot, my peripherals lose power and never recover. Windows remains on the rotating dots screen and never boots. I can still get into safe mode, though, which further suggests a driver issue. Changing Windows settings makes absolutely no difference. Completely uninstalling all the AverMedia mess makes no difference. Something is permanently changed when the driver is installed, and a system restore to before the LGX driver was installed is the only way to fix it. Unfortunately AverMedia's tech support don't seem to understand how tech works, so I'm at a loss now.
Do yourself a favour - if you have any problems at all with the unit not working or Windows not responding, just send it back. I haven't found an alternative yet, but I can assure you that AverMedia cannot help. How very disappointing.