Top critical review
Good when working ... failed after 7 months, Sony repair centre unable to fix after a having it for a month.
19 August 2018
I've own this soundbar for nearly 7 months to the day. It has now stopped working and displays "Please Wait" or "Standby" for minutes at a time. The ARC pass through fails to work and it no longer responds to remote control or manual on the bar key presses. The user interface fails to load on the TV screen. Very disappointing for such a premium and costly item to have failed in this manner. Power cycling the sound bar and the whole entertainment setup failed to resolve any of the above issues.
Amazon and Sony's returns and warranty process look to be very defensive regarding this product, no simple "It's broken, send me a new one, option is available, the repair option looks to being pushed.
So the sound bar has been with the Sony repair centre for over a month now. The initial suspected fault proved not to be the case and the repair centre's troubleshooting with Sony has not yielded any results. Obviously if the hardware fails, it appears to do so in a catastrophic and very problematic manner. I've been advised to collect the bar back from the repair centre and deal with Amazon's customer service to arrange a replacement.
Based on my experience I would also advise a 5 year extended warranty, as if this failure had happened out of warranty the costs to repair by now would be astronomical.