Top critical review
A great product if and when you make it past setup! Woeful.
12 December 2017
I previously owned the original Ring Video Doorbell in my old house which I loved and wrote a comprehensive review on as an early adopter. We recently moved and renovated, so thought we'd use the opportunity to have our electrician wire this upgrade in directly (as you need a qualified electrician to install this). The horror.
Make no mistake, the process was truly awful. Even with a highly experienced electrician, it took weeks to get this working, many calls to support and constant trial and error. I was not expecting this given how easily I setup my original Ring doorbell myself. The problem boils down to this: The product is made for American homes and voltages. To make it work in Europe, Ring basically throws in a transformer that you need to have installed in your mains board. The doorbell is very specific in that it needs between 16v and 24v, and the transformer will pump out 24v from a 230v supply. The problem is that many homes often get a 245v supply, so the transformer still pumps out too high a voltage! This either means that the Ring Pro burns out and dies, or it plain doesn't power on. If you get a steady 230v the you're probably fine. But I get 245v often.
My first Ring Pro was broken - it plain didn't work. Ring was good in sending me a replacement and paying the postage to return my faulty device. I'm not sure if the voltage killed it, or if it was always broken.
Then I tried using the 12v setting on the transformer to get less power. This actually worked as it pumped out 16v, but then when it was peak energy usage time (evenings and weekends) it didn't get enough voltage and powered down! Finally I tried the 24v setting on the transformer, but removed the 'Pro Power Cable' from the wiring which is provided by Ring. This reduced the voltage so now I get enough and not too much. The instructions are bad for this and it doesn't communicate why you are doing what you're doing. Support, whilst friendly, were not well informed enough about the UK setup and seemed to know less than I did. This led to us going in circles. Because of the voltage required, you unfortunately can't use your existing mechanical chime - so Ring provides you with a Chime in this pack which works over wifi. I also had horrors setting that up. To save you time: They don't work on channels 12 and 13 on 2.4ghz routers, and they don't work on 5ghz signals. Apparently it's becaue channels 12 and 13 don't exist in the US, so make sure your router broadcasts on another channel for 2.4ghz. Ring also promised homekit support for the Pro in 2017, but this hasn't materialised.
Technically speaking, now that it is setup, it works well. The picture is clear, it is responsive, and it's more attractive than the other Ring models. Make sure you have a very good internet connection (I recommend having at least 5mb upload speed and at least 20mb download - fibre is highly recommended), or you'll see lag and as there is no mechanical chime, it'll be useless. If you're not waiting for Homekit support and you don't mind a chunkier bell, I'd recommend the Ring Video Doorbell 2. I set this up for my in-laws and was done within 10 minutes.
To summarise: Get an electrician to install. Use the 24v setting on the transformer. Don't install the 'pro power cable' unless you have low voltage for some reason. Set your 2.4ghz signal on your router to broadcast on channels 1, 6 or 11 (whichever is less congested). Invest in a good fibre optic internet connection. Don't have your bell too far from your router.