Top critical review
Arlo Q Plus - inherently faulty hardware
19 May 2018
Review of Arlo Q Plus - don't buy for use as a security camera. With its problems, it should be considered little more than a toy. Read Netgear's own Arlo Q Plus forum for a taster of the problems this camera has, but my personal experience is that, for no apparent reason whatsoever, the camera will stop recording/stop detecting motion and become completely unresponsive to remote control - once in this state, you can either leave it alone (useless as it is in this condition) and, after a few hours or, occasionally, more than a day, it'll spring back into life of it's own accord. Or, if you have physical access to the camera, you can just power-cycle it and it'll fix it... until it happens again a few days later.
You won't necessarily notice this problem straight away unless you try to interact with the camera during this 'down time', or you happen to notice a gap in recording when you know there should be recordings. When I first spotted it, and after a bit of trial and error to try to get to the bottom of the problem, I believed it must simply be faulty and returned it to Amazon for a replacement, however the one it was replaced with also exhibits the exact same problem. Since then another of my Arlo Q Plus cameras has exhibited this problem too. I raised a support case with Netgear and their response was to send them back for replacement. I've already done that once via Amazon... I'm either the unluckiest person on earth or the hardware (or at least the current firmware) is inherently faulty, so why would replacing it with the exact same model make any difference?
The only pattern I've personally observed in regard to this problem is that the camera that has the highest workload exhibits this problem the most. I have one camera that, when working normally, would capture around 250 clips per day. This camera goes into it's own little 'down time' perhaps once every 3 or 4 days and, without intervention, can sometimes take a little over a day before coming back to life (so that's more than a whole day with no recordings being made... for a security camera, that's utterly useless). Another of my cameras normally captures around 10 clips per day, and it's exhibited this problem only once in the two months I've had it (that I'm aware of, anyway - as I say, there's no outward indication of the problem on the camera, there's no flashing lights, there's no notifications, the only way you'd know is if you tried to see a live view at the time it was doing this, or if you spotted a gap in recordings when you know there should've been recordings). My third camera is almost permanently disarmed, so I've never seen it exhibit this problem but, as it spends most of its time disarmed, it's not a surprise.
So, there you have it... if you want a security camera, walk on by. The Arlo Q Plus has proved far too unreliable to be used for security purposes in my experience unless you're only intending to capture recordings very infrequently and are willing to tolerate the camera not recording things it should. If you read Netgear's own forums, you'll find others reporting the same issue too, among several other problems (high pixelation of all recordings from around the 10-12 second mark being one other serious annoyance), which is a shame - one of the attractions of Arlo is that it has a relatively generous (compared to the competition) free cloud storage option. Sadly, all the free cloud storage in the world isn't going to make up for the camera not recording a burglar breaking into your home.