Top critical review
Delivery and Collection bad, TV Poor
25 October 2018
Not a good experience. With a one day delivery promised, it failed to arrive of the date due, and after re-arranging the delivery, it then turned up on a random day, by chance I was in.
After unpacking the TV two issues became apparent, 1. One of the two speakers did not work which means the sound was horrible, and 2. the picture quality and colour was very poor (in comparing my 12 yr old plasma tv) . Adjusting the colour on standard tv ( e.g. BBC) meant the Prime or NowTV colour was way -off. I guess I tried to buy cheap and that was a mistake. However I'm surprised my 12 yr old plasma still outperformed this new one in every respect. Technology has not moved on that much. I suspect I'll have to spend more to get a good replacement.
To get it returned you have to organise and pay for your own collection. Three times Hermes, who were also responsible for the delivery failed to pick it up. Eventually I went Royal Mail, which cost me £55 ( non-refundable ). At least the minging TV was gone, but the whole episode cost me time and money, with no TV at the end of it.
In summary, very bad delivery and collection from Hermes, and a horrible TV. Avoid.