I bought these suitcases September '16 for a two week road trip, they are very spacious and do the job nicely! However, on using them for the next holiday a few months later, the handles developed a defect on the two larger cases - the telescopic handle no longer stays 'up' which means it's a bit awkward when in airports etc. The sellers have been very helpful in issuing new cases as they are under warranty, but it has taken awhile for replacements to show up. I'm hoping the replacements will last a bit longer!
I've been using these now for the last two years around Europe and Asia. They're light, durable and easy to manoeuvre. They look great too. I just do think it's worth the purchase and reasonably priced. I had a problem with the suitcase before and they were extremely helpful and very prompt with their response. I don't really write reviews at all but I have to say something just for their excellent customer service.
Bought the case in 2016 and was pleased when I first got the cases, I would say less than 10 uses in and the zip had come off on one of the cases. As this case was still under warranty I had reached out to the manufacturer, over several e-mails and long delays in the reply to those emails it was agreed that the case was to be replaced rather than send a replacement zip. Replacement not received and they will no longer reply to my e-mails. Google reviews for the office location suggests there are others who haven't made a successful warranty claim and have been ignored.
Value for money and performance and durability as per the product description.. Completed 2/3 long air trips with these so far and did not even had a small scratch.. the wheels are superb and dragging these with full loads is effortless too..
Purchased for our 27 year old son, he tells us the cases manoeuvre well, are lightweight, but seem sturdy - noting he has only used them within U.K. thus far and has not yet subjected them to airline travel. However, in reality, they are nothing like the colour shown! They are far more pink and have caused him some embarrassment to be seen with this feminine colour. He very much wishes we had chosen the blue or black.