Top positive review
17 people found this helpful
Great PC - A few teething troubles
on 5 July 2009
When delivered, the power lead for the fan over the processor wasn't connected properly so the processor was overheating and shutting down. As soon as I connected the lead properly, the fan worked fine & no more overheating.
The DVD drive was also not fitted well - so that the tray wouldn't close after putting a disk in. After I unscrewed the drive & re-fitted it, all is fine.
I then started to get 'blue screen' crashes. After running some diagnostic software I discovered that one of the RAM modules was faulty. As soon as I told Amazon, their customer service was FIRST CLASS. They immediately offered to send a replacement PC or refund me a fair amount as compensation. As I'd already installed / configured lots of software on the PC, I went for the second option & purchased new RAM which worked perfectly. The system is now very fast, stable and a joy to use.
I think I was unlucky getting 3 issues, but build quality / quality control are clearly not top class. However, the issues were all quick to rectify, Amazon customer service was excellent and the PC is now running very well.