Top positive review
Good readinig, mandatory in your SCM library
on 3 September 2016
very good book, very detailed and comprehensive, even though last publication is from 2005 and some of the examples focused on external customers (rather than internal demands and needs), it is possible to extrapolate to your own context and get very useful insight. Definitively something to have on your library if you work with SCM. The book was in excellent conditions , shipment was extremely fast, highly recommended seller.