I purchased this product some months ago, after a period of almost constant use producing excellent results in our utility room the unit stopped working. I contacted The Friendly Lifestyle Store and outlined the problem, they replied immediately suggesting a solution. When that was not an option the asked for the item to be returned and then replaced it with a brand new item. I consider this to be excellent service, I have had similar problems like this in the past with other suppliers who just did not want to know.
I recommend this product and more importantly, the supplier; The Friendly Lifestyle Store.
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