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Customer Review

872 of 893 people found the following review helpful
3.0 out of 5 stars Not What it says on the tin !!, 19 July 2010
This review is from: TomTom XXL IQR Edition 5" Sat Nav with Full Europe Maps (42 Countries) (Electronics)
I have owned 3 tomtom machines and all have struggled with the same problem.....internal memory is small for the full European map.

There is no mention that the European map is has grown so large that the full map will no longer fit onto the 2gb flash drive. Tomtom home even tell's you your machines memory is too small for the full version and instead you are offer a zoned map of Europe that you must choose. (4 zones)

I have frequently used my machines on holidays but the way the Europe map zones are split mean you can have U.K & Germany but not Spain or Italy.....or you can choose U.K & Spain but not Germany or Italy.

On past machines I have worked around this by installing a 4gb SD card but some "bean counter" at Tomtom has decided a few pounds can be saved by doing away with the SD slot on most machines.
Adding lots of POI, music or additional features Tomtom offer!! could be limited.
Good points the TT has an easy to use interface and the map graphics are good but I paid for a full working map installed on the machine not my home computer. Removing the SD slot is a step back
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Tracked by 6 customers

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Showing 1-10 of 29 posts in this discussion
Initial post: 29 Jul 2010 19:05:57 BDT
Jood says:
Valuable information....thank you!

Posted on 23 Aug 2010 21:30:08 BDT
Charlestown says:
I ran out earlier today and bought one of these in a rush after discovering that my old 300 Go was no longer working and knowing that I needed one for a work appointment this evening in the middle of nowhere. It all looked good until I just went to update the maps and discovered exactly what the reviewer here says. Yes the SatNav is very nice in many ways but to claim it has maps covering the whole of Europe is extremely misleading if you can't access them without the aid of a computer and an internet connection when moving across different areas. Given the tiny costs of drive space these days TomTom have really annoyed me on this score.

In reply to an earlier post on 23 Aug 2010 22:17:21 BDT
Info 1318, Thanks for your comments. I like yourself feel let down by Tomtom. This machine could have been a winner if it had either larger memory or SD. At the moment its no more than U.K maps and partial Europe....Tomtom should come clean on this one with their advertising
Garmin do a 5" screen model for same money and you even get Bluetooth and SD.


Posted on 23 Aug 2010 22:29:23 BDT
Charlestown says:
I thought TomTom claimed door to door directions across the whole of Europe with this SatNav. Surely this is false advertising if the maps won't even fit on the device in normal use. Another point worth mentioning here is that in some instances there may be a worthwhile saving in time and petrol crossing over a border to another country but if the chosen area selection doesn't include that country presumably the user will never see the option. How can they claim to be offering the fastest route in that case?

Posted on 3 Nov 2010 19:57:14 GMT
Edbow says:
Having finally succombed to the fact that a SatNav would probably be useful and not having a modern mobile that might be able to provide this function (as an alternative to purchasing a SatNav only device) I've been trying to gain an understanding of the features and functions of the various models on offer. This review was extremely useful particularly as I'd virtually made up my mind to purchase this model. I'm now starting my research again.

Posted on 10 Nov 2010 23:16:34 GMT
I don't believe these are fit for purpose any longer, you buy a Tom Tom XXL with '42 european countries' the first thing it does when you connect to TT home is try to update the map and because there is insufficent memory to hold it all you have to make a choice as to which bit of europe you want, states you can always change it later but only if you happen to have a laptop with you and a spare hour and a half. what a load of rubbish. Time to look elswhere I think

In reply to an earlier post on 30 Dec 2010 18:57:54 GMT
I too had made my mind up on one of these until reading these reviews, I might as well just take a lap top as I need it to update trhe Tom Tom

Posted on 12 Feb 2011 16:45:22 GMT
Last edited by the author on 12 Feb 2011 16:45:42 GMT
Thank you for this comment, I was thinking off upgrading my Tom Tom Europe since Tom Tom wanted to charge me £60 to update my maps, I was considering a new Tom Tom. However I have US maps on a SD card so the lack off SD slot would make it virtually useless. Also driving across Europe (which I have Tom Tom for) would be a huge pain if they aren't all installed on the machine.

Posted on 23 Feb 2011 12:16:16 GMT
P. Bradley says:
I am going to drive in France in June and am researching sat - navs. After reading the reviews for this model I am now rearching other types.

In reply to an earlier post on 23 Feb 2011 12:44:54 GMT
Last edited by the author on 23 Feb 2011 12:45:08 GMT
Charlestown says:
I've been using this SatNav for a few months now and TomTom have definitely been rather silly in the way they have limited the drive space so that you have to choose which countries to go for following the first update and then making the switching process rather impractical. Actually I'd maintain that what they have done would merit some close scrutiny from the likes of Trading Standards. Imagine buying a new car and then being told after the first service at 6000 miles that you could now only drive it in one part of the country unless you hooked it up to a computer with a network connection to download more software...

On the plus side I have found it to be excellent inside the UK (haven't been abroad so far) and a big jump forward compared to my old TomTom or a more recent Garmin I tried. The size of screen makes life easy, while the directions and warnings have been excellent. I particularly like the clarity of graphics on motorways when you arrive at points where you should take a specific lane.

In summary I think it's a brilliant SatNav that is sadly tarnished by some incredibly mean spirited thinking at TomTom. A company like this wouldn't have made such an elementary error by accident so this was clearly planned and that makes it really shortsighted because they are actually killing the goodwill of their existing customers who will think twice before buying another one of their products. I hope TomTom are reading this!
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