Shop now Shop now Shop now  Up to 70% Off Fashion  Shop all Amazon Fashion Cloud Drive Photos Shop now Learn More Shop now Shop now Shop Fire Shop Kindle Shop now Shop now
Customer Review

9 of 11 people found the following review helpful
3.0 out of 5 stars Flawed Wirless, 19 May 2013
This review is from: HP Photosmart 6520 Wireless A4 AirPrint e-All-in-one Colour Photo Inkjet Printer (Office Product)
This printer is compact with good build quality, print quality is very good (but not exceptional), easy to set up (in general) and looks reasonable.
There is no Ethernet port so the only way to network this printer is via its wireless. This is the main issue with this printer, in that it seems to be incompatible with some older routers, in my case a 6 year old Netgear product. The typical symptoms being that it will connect for 30 sec to 1 minute then drop off the network (even at full signal strength). The printer thinks its still connected, but to the router its long gone. It's not a hardware fault as the printer has been replaced and the replacement is just the same. HP support were not inspiring and kasked me to try it with a LAN cable even though this printer has no LAN connection, at one point they insisted I download the scanner and print diagnostic, ok except it just said that it cant find the printer on the network, which was the issue I was calling them about. When they have no more answers from their "script" they tell you to return it to the retailer for replacement. I wasted 2 days on this stupid £99 printer, apart from all this its not a bad little product if you only need to print via USB or have a newish router and are lucky.

Its worth pointing out that the Wireless direct works fine, but you have to connect to the device instead of your home network so you can only print locally stored stuff and not web pages, also the web features of the printer cant function either.

Other issues, very poor quick start manual, only 4 pages, most of which deal with Wireless issues!! but didn't help me at all. Rather BASIC scanning application with minimal adjustment of scanned images available, no bundles software such as image zone etc. the printer is fairly noisy, but the end result is of a good standard
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]

Comments

Track comments by e-mail

Sort: Oldest first | Newest first
Showing 1-2 of 2 posts in this discussion
Initial post: 5 Jul 2013 22:58:23 BDT
DA400 says:
There's a large user guide on their web site, just downloaded it to read and see if I want to buy this printer. Do they not include a cd with a pdf of the manual on it?

In reply to an earlier post on 6 Jul 2013 08:44:00 BDT
Last edited by the author on 6 Jul 2013 08:47:03 BDT
I. Hayden says:
A PDF manual is included, as it is with most products these days. I don't think the quick set up guide (which is what I am referring to in the review and should have made clearer) is really very helpful. The printer is fine so long as you don't have an old Netgear router and want to print via wireless. In all other repsects its what you would expect from a 89 quid printer. HP were responsive to my technical request but were not able to resolve it. The printer was swapped out so it was not an isolated faulty one.. I am getting a new virgin media router soon, so hopefully the issue will be resolved, either way It works fine via USB
‹ Previous 1 Next ›