9 of 11 people found the following review helpful
This review is from: HP Photosmart 6520 Wireless A4 AirPrint e-All-in-one Colour Photo Inkjet Printer (Office Product)
This printer is compact with good build quality, print quality is very good (but not exceptional), easy to set up (in general) and looks reasonable.
There is no Ethernet port so the only way to network this printer is via its wireless. This is the main issue with this printer, in that it seems to be incompatible with some older routers, in my case a 6 year old Netgear product. The typical symptoms being that it will connect for 30 sec to 1 minute then drop off the network (even at full signal strength). The printer thinks its still connected, but to the router its long gone. It's not a hardware fault as the printer has been replaced and the replacement is just the same. HP support were not inspiring and kasked me to try it with a LAN cable even though this printer has no LAN connection, at one point they insisted I download the scanner and print diagnostic, ok except it just said that it cant find the printer on the network, which was the issue I was calling them about. When they have no more answers from their "script" they tell you to return it to the retailer for replacement. I wasted 2 days on this stupid £99 printer, apart from all this its not a bad little product if you only need to print via USB or have a newish router and are lucky.
Its worth pointing out that the Wireless direct works fine, but you have to connect to the device instead of your home network so you can only print locally stored stuff and not web pages, also the web features of the printer cant function either.
Other issues, very poor quick start manual, only 4 pages, most of which deal with Wireless issues!! but didn't help me at all. Rather BASIC scanning application with minimal adjustment of scanned images available, no bundles software such as image zone etc. the printer is fairly noisy, but the end result is of a good standard
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Initial post: 5 Jul 2013 22:58:23 BDT
There's a large user guide on their web site, just downloaded it to read and see if I want to buy this printer. Do they not include a cd with a pdf of the manual on it?
In reply to an earlier post on 6 Jul 2013 08:44:00 BDT
Last edited by the author on 6 Jul 2013 08:47:03 BDT
I. Hayden says:
A PDF manual is included, as it is with most products these days. I don't think the quick set up guide (which is what I am referring to in the review and should have made clearer) is really very helpful. The printer is fine so long as you don't have an old Netgear router and want to print via wireless. In all other repsects its what you would expect from a 89 quid printer. HP were responsive to my technical request but were not able to resolve it. The printer was swapped out so it was not an isolated faulty one.. I am getting a new virgin media router soon, so hopefully the issue will be resolved, either way It works fine via USB
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