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Customer Review

on 3 May 2014
Conflict Resolution refers to your stress management and problem solving skills. Effective conflict resolution has nine general elements: View Conflict as Positive; Address Conflict in the Proper Atmosphere; Clarify Perceptions; Note Needs, not wants; Draw on the Power of a Positive Partnership; Focus on the Future, then learn from the past; Identify Options for Mutual Gain; Develop ‘Doables’ or stepping stones to action; and Make Mutually-Beneficial Agreements. Your score indicates that you are strongest in the areas of Viewing Conflict as Positive (as learning opportunities)
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Product Details

4.0 out of 5 stars
34
£13.12+ Free shipping with Amazon Prime