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Customer Review

10 of 11 people found the following review helpful
1.0 out of 5 stars Don't get ripped off!, 7 Mar. 2014
This review is from: Bitdefender Total Security (2014): 1 User - 1 Year (PC) (CD-ROM)
First, Bitdefender is a very good antivirus product.

HOWEVER, my experience with the company and their agents has not been good. Some time before my license was due to expire, Bitdefender sent me a lot of offers, inviting me to renew early at a discounted price. They were good offers, so I did renew early. However, 7 days before the original license would have expired I received an email from a company called "Digital River", who claimed to be Bitdefenders' agents, saying "when you purchased BitDefender, you accepted an Auto Renewal facility with Digital River on behalf of BitDefender", and that therefore they were going to renew my subscription for another year. I certainly never knowingly accepted an "auto renewal facility"; this is something I would never do. I can only presume that I failed to notice some pre-checked tickbox in an obscure corner of the web form.

As I had already renewed my subscription, directly with Bitdefender, obviously I didn't need a duplicate subscription. Luckily, included in the email from Digital River was a link to a website where, it was stated, I could cancel the Digital River subscription. Naturally, I tried to do that. Having apparently accepted my details, the website directed me to another page, where I was invited to log in again with my email address and password. This failed. I thought I might have got my password wrong, so I asked for my password to be sent to me. I then tried to log in again, using the email address that Digital River had used to communicate with me (the one I had used to buy the original subscription) and the password that had just been sent to me. The response was always the same: "Enter a valid email address"!

I sent an email to Bitdefender's "Help" department, explaining the situation and asking them to cancel the renewal instigated by their agents, but received NO REPLY WHATSOEVER.

From all this it is clear to me that:

- There is no synchronization between the renewal activities of Bitdefender and their agents, Digital River.
- The D.R. "unsubscribe" website is specifically designed to *prevent* you from cancelling your subscription.
- Bitdefender's customer service is useless.

Buy this at your peril!
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Showing 1-1 of 1 posts in this discussion
Initial post: 12 Jun 2014, 08:18:45 BST
Be_eS says:
I just had the same experience however, in my case (June 2014) the 'agent' was avantage.com. I also tried to log in with my Bitdefender credentials but since I was unable to, I realised that I would have to set up an account with the avantage.com. First, I sent them an email stating that their email to me is unsolicited and that I never ever set up auto-renew on any of products I use and I have contacted Bitdefender via their website telling them off for the practice. Bitdefender sent me an email saying: ''We kindly inform you that you have already stopped the Automatic Renewal for the order xxxxx on June 10 2014 14:54.'' which is loads of balls as I didn't have the feature enabled in the first place and definitely didn't disable anything (checked my account!). Avantage aslo sent me an email saying the 'auto-renew feature has been disabled' but again - loads of balls. So yes, the practice is lame and very unprofessional.
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