38 of 39 people found the following review helpful
A good sequel to Leading Change,
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This review is from: The Heart of Change: Real-Life Stories of How People Change Their Organizations (Hardcover)
The excellent Leading Change was the "how to" book. Kotter's sequel, The Heart of Change, is the "how did" version; filled with case studies of each step of the way.
Kotter exudes that rational business cases usually only provoke incremental change and that's what most organisations do. He describes the need for attention grabbing stimuli,to the 3 senses: Seeing,Hearing and Feeling, to provoke quantum change.
Step 1, Increase Urgency, alone is worth the price of the book.
Harrison Owen in his recent book, The Power of Spirit - How Organisations Transform, describes the importance of stories (and myths) to shaping corporate culture. Kotter's book is filled with such stories of defining moments.
I've given Heart of Change 4 stars because I think the net value of the book is incremental to its predecessor, Leading Change.