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Customer Review

12 of 20 people found the following review helpful
1.0 out of 5 stars I suggest you make it much more clear on this page that EA have set up this game so you must be 13 (with a sub account) or 18 (w, 22 Aug. 2014
This review is from: Plants Vs Zombies Garden Warfare (Playstation 4) (Video Game)
Although the age rating says "7", you can't play this game without a PSN account linked to an Origin account. The minimum age for a PSN account is 18, but parents/guardians can set up sub accounts for from age 7. Unfortunately, you have to be 13 to have an origin account, so children between the advertised minimum age of 7 and 13 are left with the options of:

---waiting until they're 13 to play this game with their friends under their own IDs (try explaining that to a 7 year old)
---playing it as their parents IDs
---asking their parents to lie about their age when setting up their accounts (breaching all sorts of Terms of Service)

EA are wholly to blame for this debacle (again - SimCity? Dungeon Keeper? etc.), but to Amazon: I suggest you make it much more clear on this page that EA have set up this game so you must be 13 (with a sub account) or 18 (with a full PSN account) to play this game to prevent more disappointment when kids receive their birthday presents.
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Showing 1-10 of 11 posts in this discussion
Initial post: 22 Aug 2014 23:46:43 BDT
A. Haneef says:
Read before buy the game

Posted on 23 Aug 2014 07:48:39 BDT
Derri says:
I have to agree with A. Haneef.

All games developed by EA are subject to origin guidelines.

In reply to an earlier post on 23 Aug 2014 11:03:45 BDT
Could not agree more, A. Haneef. My point to Amazon exactly. Needs to be clearly on the product page so potential buyers can understand the ridiculous limitation. It being on the back of the box is no good if you're buying online.

In reply to an earlier post on 24 Aug 2014 12:05:58 BDT
Derri says:
Can I also point out there are ways in which you can set up an Origin account in your childs name. You can contact EA Origin support about it.

Posted on 26 Aug 2014 09:57:07 BDT
Richard says:
Very easy to say "read before you buy", but completely unfair to assume a child has the skills to negotiate terms and conditions and relay this to their parents... Who may well be less online savvy than their kids. When you see "7" on the box, it's not unreasonable to assume two 7 year-olds can play together online. It's not like things are consistent here. I have my 8 year-old son playing Minecraft on the PS3 on a sub-account no problems. I'm beginning to wonder if they shouldn't introduce an online age category as well to tidy this whole mess up!

In reply to an earlier post on 26 Aug 2014 18:39:57 BDT
Derri says:
While I agree the origin account thing is a little tricky and some 7 year olds might not get the concept of it. I think its down to the parents really. As a parent they'll likely buy the game for their child and trusting an age rating is never a good sign because age ratings don't represent the skill required to play the game or any additional things you may need to do such as logging in or creating an origin account which you can set up for your child as you can do it on the screen.

Minecraft isn't associated with EA and that's why.

I just wish people wouldn't give a bad review based on the fact that they've encountered something they didn't expect, a simple read before you buy would have revealed so much. To me a review of product should be about the product and not the red tape.

In reply to an earlier post on 26 Aug 2014 20:29:05 BDT
Richard says:
Yeah, well said and good point. Don't rate a game based on T&C's you failed to miss (or found out too late). Send the game back and speak no more about it. Or at least give it a play single-player and maybe take a star off if you're really that irked by the lack of age-related multiplayer!

In reply to an earlier post on 29 Dec 2014 14:26:17 GMT
Last edited by the author on 29 Dec 2014 14:27:15 GMT
Stephan says:
I concur with Richard.

I think knocking off a star is fair and I agree it should be made clear in the product description. Whilst the onus is on the buyer to read the terms and conditions realistically few people do and the point raised here is an important one.

Downgrading to a single star though unfairly skews the average rating for other buyers.

Posted on 2 Jan 2015 13:05:14 GMT
The Amazon description says you need a PSN Plus account, so that's OK - don't knock it too much for that ridiculous requirement. However, it doesn't say you need to be 13 to play, so it's completely fair to rate the product low because of that. Note, the Amazon rating system is not just saying how good the game is to play, but how good is the overall product you bought, and in this case the product is not as advertised, and deserves one star.

In reply to an earlier post on 2 Jan 2015 16:43:10 GMT
Derri says:
I don't think it deserves a one star review because it fails to mention one detail which is entirely irrelevant to the product itself. All EA games require you to use an origin account. You can set up an origin account legally for a minor, all you have to do is contact EA support and they'll do it. Its for all children protection online, its actually a good thing because what this does is disable the microphone feature so that your kid won't hear overage people saying possible toxic things. So its actually beneficial for both the parent and the minor, the reason you have to contact support is so that parents an involvement in making that decision.

How is the product not as advertised? Martin Millmore I'd love for you to go more in-depth on that. Is it because it doesn't say you need an origin account?

It would be nice if they said that you required an origin account for the game but since the account is easy to create, even if you do have contact support to get a minor account setup. All the information is provided for you in the game options and on the box itself. Furthermore a little research done beforehand wouldn't go a miss.

You cannot rely entirely on the information listed on Amazon.

I feel that giving a one star rating when its not judging the product and is instead judging EA, the publisher and Amazon for lack of information prior is not reasonable as all it does is skew results.
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