10 of 12 people found the following review helpful
By A Customer
This review is from: Airline Business in the 21st Century (Hardcover)
Considering how dry a subject airline regulation and management could be, this book reads extrememly easily. It is very informative, especially so for those of us who are not industry insiders, but want to learn why airlines have such quirky business practices. I did find one factual error, and there is an overestimation, in my opinion, of the impact of the internet on the industry.