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Customer Review

153 of 164 people found the following review helpful
3.0 out of 5 stars THE GOOD & THE BAD..., 12 Nov. 2011
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This review is from: Sony BDPS185B.CEK Compact Size Blu-ray Player (Electronics)
First of all the pro's in this unit's favour; the design is immaculate, compact and a joy to look at. The startup speed of blu-rays is also far quicker than my other player (a PS3) although that is to be expected being a stand alone unit. And then of course there is the price.

However I have a MAJOR issue with this unit which appears to be a fault identical to that found with the Sony BDPS370 player. Whilst watching discs the sound cuts out randomly several times which may not sound that bad but can become quite annoying for a supposed HD experience. This problem with the BDPS370 was eventually fixed (for some) by firmware updates as it pertained to Sony Bravia TVs. I have updated the firmware on my player and even though the glitch isn't as frequent it still happens. I've tried 2 different HDMI cables, turning the sound to PCM all with no notable effect. I'll update this review once I hear back from Sony and/or if I have to return the unit. I am hoping it won't come to that and this can be resolved via some setting on the unit or a future firmware update. So for anyone thinking of buying this unit be aware if you have a Sony Bravia TV there may be problems...
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Tracked by 4 customers

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Showing 1-10 of 16 posts in this discussion
Initial post: 16 Nov 2011 22:23:45 GMT
David says:
UPDATE: Whilst awaiting for Sony to get back to me on the sound cut-out issue the player has started to make a loud humming noise which wasn't there before. I'm aware players aren't generally silent but this is a bit too loud for comfort and can only surmise the unit is knackered. Obviously if this is the case then the above issue is probably limited to this unit only and therefore fingers crossed this is a one-off occurrence. When I receive my replacement unit I'll amend this review accordingly...

Posted on 26 Nov 2011 12:19:41 GMT
Last edited by the author on 26 Nov 2011 12:20:46 GMT
David says:
FURTHER UPDATE: Sony have pretty much indicated this is likely to be a fault with the individual unit rather than a recurrence of the old Bravia TV/Blu-ray issue found on BDPS370 players. The fact no-one else reviewing the player here has a similar fault leads me to the same conclusion. Unfortunately Sony will not fix the unit themselves as the Amazon marketplace seller (K.K.Electronics) made the unit multi-region and therefore it isn't covered by Sony's warranty. This in itself shouldn't be a problem you'd think as you can just return it to the seller. Wrong. I have now had to file a claim with Amazon as the seller has arranged on two separate occasions to collect the faulty unit and not shown up. After I wasted the first day staying indoors they didn't even bother to explain why the courier hadn't shown either. When this happened a second time I decided enough was enough and filed a claim. I am waiting for Amazon's decision but felt it prudent to point this out to anyone considering the multi-region option from the above marketplace seller...

In reply to an earlier post on 28 Dec 2011 00:55:23 GMT
Richard H. says:
Thanks for the advice.

Posted on 13 Jan 2012 12:07:57 GMT
Last edited by the author on 13 Jan 2012 13:54:49 GMT
David says:
UPDATE 13/1/12: I am now on my second unit (this time purchased directly from Amazon as opposed to a marketplace seller) and the exact same sound cutting out glitch has occurred. With no-one else appearing to have this issue (at least not on this player, as stated above this was a common problem with older models of Sony blu-ray players, see here; http://www.whathifi.com/forum/home-cinema/sony-bdp-s370-sound-drop-outs) I did another thorough check of my setup. I tried the exact same HDMI cable with the same Bravia TV to a PS3 and played the same discs; no problems at all. I also tried a cheaper HDMI cable which resulted in a different problem; the player would show the blue startup screen then cut out to a blank screen. Again I tried that cheaper cable with my PS3 and no problems whatsoever. I have contacted Sony who unfortunately have been no use whatsoever and suggested I return this (second) unit. I will give it a few more days of use hoping this unit might just sort itself out (as is only a few days out of the box) although that seems highly unlikely. If not I will return it and obviously not risk a third one. If I were a betting man I'd hazard the player is incompatible with the precise model of Sony Bravia TV I am using that being a few years old although obviously HDMI capable in every respect. As indicated by the same issue others had with other players Sony clearly haven't made this model as backwards compatible as they should/could have. Another thing I should add that seems to have escaped the review above is the length of the mains lead; it is extremely short and requires the unit is immediately next to a wall socket. If like me you have the player on a table level unit you are going to have problems or rather need of an extension lead...

Posted on 18 Jan 2012 15:01:45 GMT
David says:
FINAL UPDATE: To cut a long story short and draw this (extended) review to a close I couldn't find anyway around the sound glitch and Sony customer services were of no use whatsoever. Whilst noticing the exact same model will be released in April with wi-fi built in I decided enough was enough as the age-old Sony Bravia TV to Blu-ray compatibility issue wasn't going to get solved anytime soon. In the end I went for a 50 quid Toshiba BDX1200 from Richer Sounds which the user can modify via firmware to not only be multi-region for DVD but also blu-ray; the only model capable of such a feat without chipping or voiding a player's warranty! Needless to say I'm quite chuffed; not only did I save some money but also can now finally view Breaking Bad on blu not to mention any other worldwide blu-ray of my choice. And lo and behold no sound glitches either; why am I not surprised?

In reply to an earlier post on 26 Jan 2012 00:27:57 GMT
Thank you Neil.
I will avoid this item.

In reply to an earlier post on 1 Feb 2012 01:35:31 GMT
R.Mash says:
I've been led to believe that Toshiba players aren't that great at motion handling.I've had 3 sony players attached to a yamaha amp via co-ax & optical with hdmi to a samsung tv & never had any sound problems but the fact that Toshiba models are hackable makes them a tempting propositionif motion handling on fast scenes is up to par at bluray 24fps on a 50htz tv

In reply to an earlier post on 6 Mar 2012 21:10:57 GMT
W. Davis says:
You might want to check your cables.

Posted on 9 May 2012 18:05:44 BDT
the sound cuts on dvd also as there dual layer and it cuts as the layers are switching which is usually half way thru the movie..? so it happens on all dual layer blu-rays and dvds.. the only blu-rays and dvds that dusnt happen on are double sided discs.. but then u gotta change sides manually half way rthru the movie which is hassle..

In reply to an earlier post on 18 Jul 2012 14:51:29 BDT
James says:
Thanks Neil I too will take your advice and not purchase this Sony player.
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