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Customer Review

6 of 50 people found the following review helpful
1.0 out of 5 stars Amazon is breaching the laws by advertising something and then shipping something else to clients, 7 Mar. 2014
Verified Purchase(What is this?)
This review is from: Lenovo IdeaCentre Q190 Ultra Small Form Factor Desktop PC - (Silver/Black) (Intel Celeron 1017U 1.6GHz Processor, 4GB RAM, 500GB HDD, LAN, WLAN, Integrated Graphics, Windows 8) (Personal Computers)
I just send this e-mail to Amazon:

I received the package today. Amazon doesn't live up to what it advertised and this will be brought to a court of law if you do not deliver what I paid for:

1) Please confirm via replying to this e-mail that you are shipping the handheld Lenovo keyborad as advertised by Amazon and which is one of the reasons I purchased from Amazon.co.uk!

2) Please inform me of the complete address to where Amazon wants the rubbish keyboard and mouse to be returned to AND please explain how you are going to refund the shipping cost that I need to pay for initially!

DO YOU HAVE ANY IDEA WHAT IT IS LIKE TO LOOK FORWARD TO RECEIVING YOUR NEW COMPUTER ENABLING YOU TO GET ONLINE THE SAME DAY ONLY TO FIND OUT THAT YOU NEED TO GO SHOPPING FOR A NEW BLUETOOTH KEYBOARD AND A NEW BLUETOOTH MOUSE (or a combination of those two) EVEN THOUGH I ALREADY PURCHASED THIS BUT THE SELLER DECIDED TO SHIP YOU SOMETHING ELSE???

I was proactive and contacted customer service at Amazon and you replied that you would check up on my enquiry (and that this would take up to two working days....... to ask a simple question..... which you at the end of the day didn't do anyway!!!!!!) only to let me know the day after that the parcel had shipped WITH THE WRONG ITEMS IN THE BOX!

I look forward to hearing from you. If I do not hear from you today I will call my lawyer and tell him to proceed with the case we discussed yesterday - the Danish Ombudsman has been informed about this extremely unprofessional behaviour by Amazon too and he is willing to take a closer look if we do not agree on the above stated demands!

Regards
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Showing 1-4 of 4 posts in this discussion
Initial post: 7 Mar 2014 11:45:35 GMT
Last edited by the author on 7 Mar 2014 11:46:02 GMT
Ben Sutton says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 30 Mar 2014 08:01:39 BDT
I think you should chill out a little. IF they make a mistake, Amazon will usually rectify it without problem, in my experience. Putting this sort of overreaction as a review only shows you to be the sort of person who doesn't understand the purpose of reviews for an item, and someone that few people would take seriously. Have a nice day.

In reply to an earlier post on 5 Apr 2014 10:06:25 BDT
Andrew says:
I agree the product is great. I have no problems with it (I've bought 8 for my business). Amazon customer service will rectify it.

Posted on 25 May 2014 11:35:53 BDT
Last edited by the author on 25 May 2014 11:40:40 BDT
I think you missed the word 'Optional'

optional
ˈɒpʃ(ə)n(ə)l/
adjective
adjective: optional
available to be chosen but not obligatory.
"a wide range of optional excursions is offered"
synonyms: voluntary, non-compulsory, at one's discretion, discretionary, not required, up to the individual, elective, non-mandatory, free, open, unforced; More
antonyms: compulsory, obligatory, mandatory, required

Oh and this sentence 'It also comes with a USB keyboard and mouse'.

I hope your review is removed due to it's inaccuracies, due to incompetence at reading.

incompetence
ɪnˈkɒmpɪt(ə)ns/
noun
noun: incompetence; plural noun: incompetences
inability to do something successfully; ineptitude.
"allegations of professional incompetence"
synonyms: ineptitude, ineptness, inability, lack of ability, incapability, incapacity, lack of skill, lack of proficiency, amateurishness, inexpertness, clumsiness, ineffectiveness, inadequacy, deficiency, inefficiency, ineffectuality, ineffectualness, insufficiency; More
antonyms: competence, prowess
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