1 of 1 people found the following review helpful
An excellent contribution to thought on innovation strategy,
By A Customer
This review is from: The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Hardcover)
I loved this book because it challenges conventional management cliches about "customer focus". Christensen clearly outlines how customer focus becomes a trap when a firm is faced with a "disruptive technology". The book offers both theory and practical advice and does both well; a rare feat. I found this book directly relevant to my own organization's innovation strategy. A superb piece of work.