1 of 1 people found the following review helpful
A inspiring approach to difficult deals,
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This review is from: Getting Past No: Negotiating in Difficult Situations (Audio CD)
Dealing with difficult people is ... difficult.
Beeing able to understand what is happening with those people and having techniques to deal with the normal reactions induced by difficult people behaviour is an empowering advantage one should try to get.
Not just for traders or selling persons, but for everyone who as to interact frequently with other persons and negotiate his way trough.
Described in a very clear way, the techniques are quickly percieved and easily remenbered.
An important tool for better living.