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Customer Review

on 16 March 2013
After all the known problems with this camera well documented! I wrote a scathing review due to the lack of customer service.

Now after an email from a Gopro tech, listing several things to correct my issues, the camera and accessories are working faultlessly. Before you throw yours out the window if yours freezes won't charge, stops recording or any of the many other issues reported; make sure the firmware is updated properly. I thought mine had however it hadn't.

1. Manually download the update don't install java! Follow the instructions on the web site.
2. Save it to your desktop and open the zip file.
3. Drag the unzipped files to the sd card.
4. Wait it takes about 10 minutes to update it should display the percentage.
5. Enjoy your fully functioning Hero 3!!!!

The battery Bac Pac has to be connected to the camera the 1st time you charge it. If you don't it will look like the battery is faulty. Once charged it will charge on its own.

32gb are the best as formatted to fat 32 if you use a 64gb shxc cards they are formatted to ex fat and will not upload to an ipad. Camera will see them and they can be updated to a PC.
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