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Customer Review

579 of 601 people found the following review helpful
4.0 out of 5 stars TomTom Start 25, 16 July 2011
This review is from: TomTom Start 20 Europe Satellite Navigation System (Electronics)
I bought the Start 25 EU as a replacement for a 3 year old Garmin 255W, which died on me soon after a map update. Was initially tempted by the XXL as the price of those have come down now TomTom has updated their range. However the XXL has only 2GB worth of memory and therefore any updates to the European maps will not fit (so one has to choose what part of Europe one wants to install- not great if you want to go to Italy e.g.).
The good:
- The Start 25 EU has 4GB memory.
- Excellent screen. Great detail, which gives you a good idea of the road system around where you are travelling. In case you want to
get off your choosen route e.g when motorway signs tell you there are delays up ahead.
- Also better size: 5 inches is easier to see especially when mounted further away on the windscreen
- '3D' view is excellent.
- There are many ways you can adapt the screen and alerts to your own taste. E.g. how the map looks, how many instructions you want to
hear, even down to what sound, if any, for various types of speed camera's!(Garmin sound was either on or off)
- An other little trick: when you go somewhere you can choose to be directed to a parking area near by.
- Great route planning tool.
- Plenty of 'Points Of Interest' installed
- Perfect timing for turnings, not too early, not too late (My old Garmin often just spoke a little too early - many times I choose
the wrong turn when 2 were close by).
- Despite what you find on TomTom's website, this one needs the MyTomTom software (not TomTom Home) installed on your PC (follow
instructions in the box). Very easy to use. MyTomTom instantly showed me an update for the Navigator software. Installed without a
hitch.
- Very prompt reply from customer service to e-mails (within 24 hours).
The not so good:
- No HD traffic, however, unless your job is travelling (e.g taxi, sales rep. etc.) I do not see the need as, after the first year,
this cost around £50/yr as part of the Live services package; e.g. in the more expensive Via Live 125 EU (which cost around £50 more,
so one pays for it anyway).
- Can't see the unit as a drive on ones PC. The reason is: the new generation of TomToms are using the Linux based file system instead of FAT/FAT32 as before. This was changed sue to Microsoft successfully sueing Tomtom for using the Microsoft FAT and FAT32 file system on a Linux platform. Microsoft claimed this was an infringement. Therefore Tomtom were forced to use another file system other than a Windows based one. TomToms have always run on Linux anyway, so the choice to use Linux file system was an obvious one.
- MyTomTom states my map is up-to-date, which is 8.65. However, the latest according to TomTom's website is 8.70. In other words:
'latest map guarantee' does not work. Also 'Map Share' funtion does not work and there is no facility to back up the device.
- On MyTomTom it initialy appeared that I needed an Activation Card for the 'latest Map Guarantee'. However no such card in the box.
Even after repeated questions regarding this to customer services, I still do not know if I need one. Somehow the Customer Service
staff ignore this question of me.
- Customer services has now passed me to a technical engineer, as they don't know why I cannot update the map. Been e-mailing
to and fro for about a week now, without resolve. (maybe I do need that card??)
- Customer Services don't seem to know the difference in software as I was advised by the first person to use 'TomTom Home'. Should be
'MyTomTom'
- Their website needs updating, e.g. The tomtom.com/getstarted website does not mention the Start 20/25 as sat navs requiring this
software.
- Reading the TomTom forums, these issues have dogged MyTomTom at least since February this year. Summer holidays are coming up and
still no resolve; not good to say the least. One would expect different from TomTom, being the Apple in sat nav land.
However: overal I think it is a great sat nav, let down by the update software of MyTomTom. Hopefully the TomTom folk get this sorted very soon! Together they would take some beating!

Update: It has been 2 weeks since I bought the device. It works fantastic. Advance Lane Guidance is a great help and screen is responsive. However still no resolve re the map update. I have tried suggestions from TomTom Forums like using a different PC with 32bit (instead of 64bit) of the Windows OS and different browsers, tried all the suggestions from the TomTom Team, incl. turning off the Norton Internet Security Suite temporarily whilst updating device, being 'hardwired' to internet and using the PC's rear USB connection. From their end they got my map download to work, however it appears I was assigned the wrong map (error as it was done manually) and hence I was unable to install it. My TomTom account was then rebuild by them. And now I am back to square one, as MyTomTom states once more there is no map update. Insane really.

Update 2: Now been 4 weeks. Been on holiday and sat nav worked a treat. Recalculating a route is superfast. Easy to read & follow instructions. So much better then my previous Garmin. However: TomTom finally admitted that unit might be faulty and I was able to get device replaced. Halfords will only do this once TomTom gives them an authorisation code, without it one cannot change the device nor get a refund. The new Start 25 has exactly the same problems: I can update the Navigator software, but not the maps. This one is going back as well. Already sent an e-mail to TomTom!

Update 3: RESOLVED. Five weeks in and now on my third device (silly maybe, but I really like this sat nav - so have been persistent). This time MyTomTom offered the map, downloaded fine, but again installation failed. On the phone to them almost on a daily basis. Apparently appears that the device thinks it is out of memory (which it is not), so no space for the new map. Finally someone at TomTom took 'drastic' action and with a small download wiped the old map of the sat nav. New map downloaded in around 25 min (20MB cable connection) and installed on the device in around 30 minutes. Checked map version: 8.70. Result! TomTom support staff have confirmed that I should not have these issues again in the future. The Support Staff have been very patient and very friendly throughout. I have asked them though, when these issues occur with someone else, to take the 'drastic' measure straight away. Will solve quite a few headaches for all parties involved.

Update 4 (Final): Have now also been able to download the August 2011 map update(Version 8.75). Download and installation went without problems. Looks like TomTom finally got this sorted (and that is the same thought of people placing messages on the TomTom forums).
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Showing 1-10 of 13 posts in this discussion
Initial post: 21 Oct 2011 21:27:04 BDT
sufi says:
I thought he was writing a review about TOM TOM START 25 EUROPE but his review appears from TOM TOM 20 EUROPE. Are they not different ?

In reply to an earlier post on 22 Oct 2011 10:09:48 BDT
I am confused too as he talks of the 25 in his review but it does say 20 in the header, any clues?

Posted on 25 Feb 2012 13:51:29 GMT
Timothy says:
Does this device have the tomtom logo on the front of the unit? In one of the pictures there is, but on the others, there is no branding.

In reply to an earlier post on 1 Apr 2012 08:35:50 BDT
Macca says:
The 25 is a 5" screen. Everything else is identical.

In reply to an earlier post on 1 Apr 2012 08:50:21 BDT
G. Visser says:
Only just noticed your comment. My review was posted under the Start 25. However as the Start 20 & 25 are the same except for screen size it seems Amazon have posted this under the Start 20 as well.

In reply to an earlier post on 1 Apr 2012 14:33:59 BDT
I bought one anyway, a 25, and am very pleased as long as you use your head a bit.

In reply to an earlier post on 14 Apr 2012 16:32:42 BDT
G. Visser says:
The TomTom logo is 'printed' on the top of the device. When the front of the Sat Nav faces you in the car you can not see the branding.

In reply to an earlier post on 14 Apr 2012 18:21:50 BDT
Timothy says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 13 Jul 2012 12:21:03 BDT
Cj Goodson says:
Which Sunday paper? Do you have any spare tokens?

In reply to an earlier post on 13 Jul 2012 13:49:01 BDT
Timothy says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]
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