Thanks for sharing your product review.
We are sorry to know the hub does not meet your need, the charging-port is for charging purpose only and the USB ports are for data-transferring only. And we hope you did not miss the notes in listing, below is a copy.
* Not compatible with SuperDrive and WD passport hard disk.
* The charging port does not support data transfers.
To meet your need, we recommend another type of Anker hubs with power button Anker USB 3.0 7-Port Hub + 1 Charging Port, with 12V 4A Power Adapter and 4-foot USB 3.0 Cable
Anker offer hassle-free warranty, if you would like to make an exchange, could you please email us directly at email@example.com with your Amazon order #.
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