I am a bilateral hearing aid user so needed to replace an earlier BT Big Button 100 model. This model does what it says on the tin but what I wasn't expecting, and a quick scan of other reviews doesn't seem to mention, is that you cant lay it down flat. The based unit has an integral moulded stand. In the space available, I prefer to be able to lie my phone flat. Otherwise, its a perfectly good phone for the hard of hearing with all the audio gizmos to make life easier.