"Process improvement. Yayyyyyyyy!!!!! Snore." That's what I thought when I was told we'd be doing a process re-engineering project in work. Then I saw Alec Sharpe present at a conference in London where he shamelessly plugged his book (and why not, as Barry Norman might say). I bought the book read it in 3 days and was impressed that Alec Sharpe and Patrick McDermott had managed to mix possibly one of the dullest topics in the world with a large amount of humour, bordering at times on the laugh-out-loud mirthful in places. The book gives a great sense of context and historical relevance of processes and then moves on into a very well written and informative treatise on the use of Work-flow modelling and the common pitfalls (and not so common pitfalls) that people could, should and must avoid in order to keep it simple and make it successful. Others in my office who borrowed (a polite word for STOLE) my copy also found it very instructive and provided valuable pointers. This book will definitely not be propping up the leg of my coffee table in the future.