Im not sure if you will ever be notified of my response but to those who are reading the reviews it may be of benefit.
I have just responded to another reviewers review as my box appetit also broke and I have since contacted the manufacturers, then to my horror read your response here that they never responded to your email, thats awful!
If I dont hear back from them, I have every intention of phoning and then sending the box back to them in the mail. Along with a print out of everyone elses responses on here as for the money it should last longer than a month. That aside, this company has won design awards, which also aided in my choosing to invest in the product. It clearly should be readdressed on principle.