Dear avid reader,
Thank you for taking time to leave the review and letting us know the problem. Sorry for the frustration. We stand behind our products and will replace your battery without hassle. Meanwhile, as we checked, it seems we never got your inquiry email, may I know which email address you contacted? Please just contact us via firstname.lastname@example.org for assistance with a replacement, we will try our best to help.
Mon-Fri 9am to 5pm(pst)