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Customer Review

on 12 June 2003
This book has become an invaluable guide in our training department, where we were having to take a "one size fits all" approach to dealing with individuals with diverse needs due to the cost of sending our team on expensive networking and communications training - none of which covered the broad range of issues we needed. Tizzard's style is refreshingly staighforward and non-jargonistic, without being patronising. The layout lent itself well to my flick and find method of researching (hurrah)and has obviously been written by a seasoned practitioner as well as intelligent theoretician.
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