17 of 23 people found the following review helpful
Leading Change - more of the same,
By A Customer
This review is from: Leading Change (Hardcover)
I notice the US reviewers said how wonderful this book is and the UK reviewers were far more realistic.
Some useful ideas, e.g. use a video camera as a way of looking at your business processes from a fresh persepective.
Without the stories it would be a VERY dull read.