I originally bought this kettle and it developed a problem with the lid mechanism within the warranty period. Basically the lid would not open. Amazon gave excellent customer service and replaced the product. Within 8 months of using this new kettle it has developed exactly the same problem! I contacted Amazon and they advised me to contact Russell Hobbs Customer Services as it has been over a year since I purchased the first one. Russell Hobbs has replied stating that they have never had any complaints about this product - interesting as I have read many reviews on Amazon about this product all saying that they have had lid problems. I can't be bothered to spend any more time on this and will just buy a new kettle but it certainly will not be a Russell Hobbs one! In fact I will stay away from ever buying anything else from Russell Hobbs!
49 people found this helpful.
Was this review helpful to you?