I found this both thought-provoking and practical, illustrated with helpful anecdotes about real situations. Impressive, concrete advice on establishing a functional working environment that encourages constructive behaviour, rather than trying to change personality traits.
Some fascinating concepts explored.
Gen Y as 'the most praised generation' and the apparently disproportionate (to my 40-something generation) level of distress they experience if not praised was a real eye-opener.
Also the focus on developable skills (praise for effort), giving rise to a growth mindset, vs innate talents (praise for talent), giving rise to a fixed mindset. Helpful not just in the workplace, but beyond!