Shop now Shop now Shop now  Up to 70% Off Fashion  Shop all Amazon Fashion Cloud Drive Photos Shop now Learn More Shop now Shop now Shop Fire Shop Kindle Shop now Shop now
Customer Review

2.0 out of 5 stars Poor quality and design, 10 July 2013
Verified Purchase(What is this?)
This review is from: PetSafe Staywell Deluxe Manual 4-Way Locking Cat Flap - Woodgrain (Misc.)
This is a copy of the email I sent to Staywell's customer service team. I'm sure many of you have had the same problem. When they respond, I'll let you know.

Why can't you make a manual locking cat flap that actually locks?

I have one of your Staywell Woodgrain manual locking cat flaps and seem to spend more time ringing you to get spares than anything else. The idea of locking the cat flap is to ensure my cats can't get out and to prevent others from getting in. Unfortunately, due to the poor construction of your cat flaps this does not work and all it seems to take is a slight push by one of the many visiting cats and I wake to find bits of cat flap all over the place! Then I have to get a spare part from you (can't do this online) which costs nearly half the price of a new cat flap just to get the one little piece I actually need. I have enough spares to almost make 2 complete cat flaps.

To save having to contact you further for more spares (and spending more money), I now leave the flap unlocked. This completely defeats the purpose of having a locking cat flap. So I now have a woodgrain effect lined hole in my door with a semi-clear piece of plastic swinging away advertising your company and you do not even give me commission for this!

Design a better, properly locking cat flap and stop advertising your poor products for free on my door.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]