I got one of these trolleys as I am visually impaired and plastic bags plus cane plus having to concentrate on where I am going is very very hard going when I have no sight what so ever. I found it quite easy pulling the trolley along with the left hand with my cane in the right hand. I could only give it 3 stars though, as first, the frame snapped in two, but was repaired and also reinforced with these big metal brackets holding it all together. Now, the shopping bag itself has warn right through, leaving a huge rip in the bottom, but no amount of Google searching has found a replacement. I am wondering if anyone can help me out now I can't use my trolley?