1 of 3 people found the following review helpful
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This review is from: Good to Talk? Living and Working in a Communication Culture (Paperback)
Arrived in good condition. A5 size, 213 pages. Thought provoking. A gran critique of modern, prescribed and scripted customer service speech (...have a nice day...etc). It says it's counter productive because customers feel insulted, staff become exposed to sexual assault and deprives staff of treating customers sincerely.