I'm giving it 5 stars because the fault I had on mine was fixed by an exchange. I don't even think it was a fault,but there was something that stopped the contacts working but it was probably me not knowing how to fix it. FOR THE MONEY this phone is quite a brilliant piece of kit. Unlike some android phones I have wrestled with to set up, this one is so simple I just breezed through it. I like Sony stuff anyway, but this phone is very fast,the menus are easy to understand, the way it works is easy as opening a can of beans without getting a can of worms instead. Just buy one - it is a lovely looking phone and in my view a better prospect than an I-PHONE and at £108 it's a steal. I have a Tesco contract - Dont laugh! Tesco has some amazing phone deals!