A compelling read, I couldn't put it down! The very first paragraph gets you thinking and that doesn't stop all the way through this fantastic book! Robert gets you to think about what you do, what you see, what you think... everything.. and in a really friendly, informative way. It's almost as though he was there in the room with you, having a chat.
This fascinating book is well laid out, with just the right amount of information interspersed with exercises, case histories, stories and great pictures, and the summaries at the end of each chapter bring it all together.
The exercises in the book are a helpful way to really understand the techniques and approaches, and are most interesting in what they show you about yourself and others)
I loved the PIN code especially... it takes 'people watching' to another level and helps bring together what you have learned through the book. I doubt I will ever be bored again waiting for train or in a really dull meeting, as there will always be something to look for now.