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Customer Review

on 10 March 2014
As another reviewer has said, the book undersells itself as a manual for shorter meetings (although such is the pain of long meetings, I can understand why the title was chosen...). What it really is, is a formula for starting to address all kinds of difficult and high stakes issues, in business life but also personal life. When I started reading this book I had been wrestling for weeks with a seemingly intractable problem with somebody - by chapter two I was beginning to see a way to approach solving it, which stood a lot more chance of success than anything I'd tried to date.
In a business context, this book will be particularly useful for people working in account management, bus-dev or sales, where you often only have one shot to get a result from a meeting. It's a great relief that the book doesn't ask you to psycho-analyse the person or people you are communicating with - it's incredibly hard to do this accurately AND tailor your approach accordingly on the hoof as conventional sales training would have you do. In Talk Lean, it's a simple one-size-fits-all.
I agree with the reviewer who said that some of the conversation examples are rather cringe-y - I wrote "yuk" in the margin besides one of them! - but the guiding principles are so clearly expressed in the text that it's very easy to think of better examples yourself, or to imagine how you would make them your own.
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