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Customer Review

0 of 2 people found the following review helpful
1.0 out of 5 stars 5g Band Failed, Poor Overall Performance & Shocking Documentation, 15 Dec. 2013
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This review is from: ASUS RP-N53 Dual-Band Wirless-N600 Range Extender (IEEE802.11 a/b/g/n) with Signal Indicator and One-Touch Blue LED Light (Accessory)
From the outset I was disappointed by the overall performance on both frequencies - limited range and frequent dropouts. After a week the 5g band failed to sync. Despite numerous attempts to re-sync using both WPS and the GUI was unable to sync 5g band although GUI was showing it available it would not sync.
The documentation provided is awful. You get a multi-language quick set-up guide which is a 4" x 2" booklet with only a few pages in each language - the problem is that it it's so small you cannot read the screen images. Don't bother going to their website to look for better documentation - it's the same unreadable doc -
Came across an article on internet which advised that 5g failure had been fixed by a firmware upgrade - downloaded latest firmware from ASUS website. Despite numerous attempts to upgrade firmware (each attempt failed due to sys error) gave up and sent device back to Amazon for a refund.
I consider myself a techie and it beat me. My advice on basis of my experience is don't buy this device.
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Showing 1-1 of 1 posts in this discussion
Initial post: 16 Dec 2013, 10:24:40 GMT
Last edited by the author on 16 Dec 2013, 10:24:50 GMT
S L says:
Hi there,

I'm sorry to hear that you have had a less than satisfactory experience.

I realise you have now returned this product but we would greatly value some in depth feedback by contacting us at network_support_uk@asus.com

Best Regards

S Lama
Field Application Engineer
ASUS
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