Delivery and packaging was good, well padded and safe.
Installation was pretty straight forward till it came to putting the screws in, for some reason one of the screws was constantly cross threading, no matter what I tried, in the end it broke, inside the DVD drive, luckily I still should be able to get it ou, but I wouldn't expect such poor quality screws from an asus product. ALSO the body behind the "fascia" of the dvd drive, is light grey, not black, like the picture shows, so a bit misleading there, dissapointing especially if you have mesh on the top of your case.
It works well and fast, a bit noisy when being used at full speed but what do you expect.
If you are looking for a DVD-RW drive this is as good as any.