Product arrived within 36 hours of my order and was packed securley. This machine is very easy to set up - there are detailed instructions to follow included in the user manual. It took less than 5 minutes. There are 16 capsules included in the box which helps establish your preferences for the various types of coffee available. I have only used this machine a few times but it delivers great tasting coffee in seconds. Very compact design which is great for smaller kitchens and for people like me that just need a caffine boast first thing in the morning and do not necessarily want their coffee machine to be a key feature of their kitchen. Machine looks great too.