I was not in receipt of this by the day it should have arrived. I contacted the seller who kindly dispatched another photograph. My photo then arrived a day late so I contacted them again to try to stop them sending a replacement. However they acted so quickly to rectify the problem that they had already dispatched the replacement photograph. I was really pleased with the item, it was good quality and I was very impressed at the speed in which they reacted to sending a replacement. Really good customer service.