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Customer Review

38 of 38 people found the following review helpful
5.0 out of 5 stars Great Machine but Amazon disappointing, 24 Dec. 2008
This review is from: NESCAFE Dolce Gusto Melody 2 Manual Coffee Machine by Krups - Red (Kitchen & Home)
Received this as a Christmas present from the stepchildren and love the machine - great coffee and really hot - however our package was missing the welcome pack and despite numerous emails etc to amazon we have been left without a satisfactory result. Once we got over the initial disappointment of not being able to test the machine before we went shopping to get a variety of pods, and also having to measure our cups and mugs to see which were the right size - we are delighted with the machine - wonderful coffee with great aroma and taste and temperature - would recommend this to any coffee lover with a good selection of pods being available to suit any coffee taste - just disappinted in amazon's lack of ability to replace the missing starter pack or offer a suitable alternative.
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Showing 1-2 of 2 posts in this discussion
Initial post: 19 Jan 2009, 12:58:55 GMT
C. J. Clowes says:
I work (indirectly) for the company which provides Amazon with these machines - if you want, I can arrange for delivery of the starter pack. E-mail me on chris.clowes@norbert-dentressangle.com

Posted on 28 Jun 2009, 21:41:51 BST
Andrea says:
Mine was missing the code that you can register to get another free box of samples. (actually I probably threw it away with the packaging).
I emailed them to ask for a replacement and had a reply within 2 hours with another code.

Go to www.dolce-gusto.co.uk (assuming you're in the UK). Go to the site map and you find a "contact us" link. Emails are free so it's worth a try.
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