This is a truly fascinating read as well as rewarding and stimulating leadership educational material. The author has worked in a range of public institutions and made them work, one after another, through practical, clear people-centred means. The book focuses on his work at a major teaching hospital and the case studies he relates are gripping reading, particularly in the current climate of speculation in America about what constitutes public healthcare. There is plenty of first hand testimony from staff at the hospital which is clearly contextualised by the author and explained in terms of the general management and leadership lessons that can be learned from it.
Why Goal Play? Because the author structures the book around lessons he has learned coaching a junior football team. The clarity such a role requires, and the consistency were qualities he took into his business life with great success. A unique management manual, easily read and understood, if only they were all like this.