18 of 18 people found the following review helpful
Wait for Oregon to resolve the problems
, 3 Jan. 2009
I was planning to leave this review until the problems have been resolved by Oregon but I get the feeling there is still a long way to go.
I have an earlier Oregon model and was very pleased with it but this latest offering is absolutely appalling - as a Christmas gift it is probably the most disappointing ever! I know from Amazon USA forum posts, that customers in the USA have been having the same problems as I have in the UK. To make matters worse, the Oregon UK technical support email system has not been working since at least Christmas day - I have made them aware of this, twice, by telephone and it is still not working. I also made them aware of the problems with the I600 and nothing has been done yet.
The I600 gets its data from two sources, the external sensor and the USB hub connected to a PC. The data from the external sensor to the I600 does work. The PC software is appalling and there is no user guide for the PC display. The PC seems to get accurate 'external sensor' data from the I600 but the I600 Internal Temperature differs from that displayed on the PC by almost 3 degrees. Sometimes the PC does not display the I600 external sensor temperature but instead gives an "access denied" error for a file on the PC.
The installation disk installs software that only initiates an update download from an ftp-site but that software was so slow that it usually took an hour or two for the icon to appear in the system tray - nothing else runs on that PC except for anti-virus software! Another version of software is available from the Oregon web site but, although it runs faster, it is still not very good.
It could be that the software relies on a particular server being available and when it is not available it looks like the software does not function correctly. For a start you get a message saying that it is temporarily unavailable and that message may be difficult to 'clear' - it seems that there may be many of the message windows being display on top of each other (someone in the USA counted 1,500 such messages). Although the PC application continues to display the temperatures after loss of connection to the server, the region/city temperatures may get removed from the I600 if that is still connected to the PC via the USB hub.
In summary, Oregon have provided the most appalling piece of software that I have come across in my 30 years as a system/application support specialist.
Ten days (four working days) after Christmas there is no regular server access, no UK technical support available by email and Oregon don't appear to be prepared to work outside normal working hours to resolve these critical issues.
Sorry Oregon - the idea is very good but the product is absolutely useless at the moment.
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